In this position, you will act as the technical focal point for customers, investigate and analyze complex technical scenarios and provide innovative solutions for our customers’ needs. You will be a part of the Technical Support Team and report to the Support Manager.

We are a company that believes in people. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day

If these values resonate with you and the job description excites you, you could be who we are looking for!

Responsibilities

  • Act as a technical focal point for customers, partners and internal teams
  • Handle incoming support cases and calls of existing and new customers under defined SLA’s
  • Find creative, out of the box solutions to unique problems
  • Collaborate with Product, DevOps and R&D teams to investigate and solve technical product issues
  • Work closely with the company’s Customer success and Sales teams, as well as our global customers across multiple territories and regions
  • Maintain a list of known issues, workarounds, and planned fixes in order to contribute to our ever growing knowledge base

Requirements

  • BSc in CompScience/Industrial Engineering/similar or equivalent experience from a military technology unit
  • Minimum 3 years of experience as a Tier 3 Technical Support engineer
  • Hands-on experience with Linux
  • Hands-on experience with troubleshooting on Windows environments (client and server)
  • Hands-on experience with Network and\or Endpoint Security Products
  • Thorough understanding of network protocols and technologies (TCP/IP, HTTP, Proxies and Load Balancers)
  • Hands-on experience with Virtualization technologies such as VMWare and Hyper-V
  • Strong troubleshooting and problem solving skills – must have technical understanding and troubleshooting experience in Security Products and Linux or Windows environments
  • Strong English communications skills – written and verbal
  • Team Player with collaborative attitude – A Must!
  • Naturally curious and excited to learn new technologies
  • Service oriented approach with strong client-focused skills, able to process and explain technical information in various levels

Advantages

  • Proven experience with Bash and Python
  • Experience with databases
  • Windows troubleshooting tools & skills
  • Experience with Apache
  • Practical knowledge and hands-on experience in cyber security

To apply, please send your CV to:

Gali@odi-x.com

Doron@odi-x.com